Questions
Sizing, personalization, shipping, and what happens if something goes wrong.
Personalization
What exactly can I personalize?
On apparel: your graduating class prints down the left sleeve, and your name prints across the shoulders on the back. On drinkware and journals, the class year and name sit under the crest. The commemorative coin is a single struck design and is not personalized.
Do I have to add my class year?
No. Every personalization is optional — leave the class year on 'No class year' and the name field blank, and you get the design on its own at the base price.
What characters can I use in the name?
Letters, numbers, spaces, periods, apostrophes, and hyphens. Names print in capitals regardless of how you type them.
I spelled my name wrong. Can you fix it?
Email orders@swhs50.com with your order number as soon as you can. Personalized pieces move into production quickly, but we can usually catch a change on the first day. Once it is printed, a misspelling you supplied is not returnable.
Which design should I pick?
All four cost the same, and all four are shown full size on the designs page. Pick the one that looks like the Southwest you remember.
Sizing & fit
How do the shirts fit?
Unisex sizing, true to size for a standard fit. If you prefer a relaxed cut, or you are between sizes, go up one.
Why do 2XL and 3XL cost more?
Extended-size blanks cost more to buy, so the upcharge is the actual difference rather than a markup spread across everyone else. It is shown on the size button before you add to cart.
Do you have youth sizes?
Not in the standing collection. If there is demand we will add them — email orders@swhs50.com and tell us.
Production & shipping
When will my order arrive?
Every piece is made to order. Allow 7 to 10 business days for production, plus transit. Coins, decals, and keychains ship faster because they are made ahead.
How much is shipping?
Free on orders over $75. Otherwise a flat $6.95 anywhere in the United States.
Can I pick up at the reunion instead?
Yes, and it is free. Choose "Pick up at the reunion" at checkout. Date to be announced after labor day — we will email pickup details once it is confirmed.
Do you ship outside the United States?
Not through the site. Email orders@swhs50.com and we will quote it.
Care
How do I wash the shirts?
Turn inside out, wash cold, tumble dry low. Do not iron directly on the print. Done that way, a DTF print outlasts the shirt.
Are the mugs and tumblers dishwasher safe?
No — hand wash only. A UV-DTF transfer is durable, but a dishwasher's heat and detergent will shorten its life considerably.
Orders & returns
Can I return something?
Unpersonalized items can be returned in unworn, unwashed condition within 30 days. Personalized pieces are made specifically for you and cannot be returned unless we made the mistake.
Something arrived damaged or misprinted.
Send a photo to orders@swhs50.com within 14 days of delivery and we will remake or refund it. No return shipping needed.
Is my payment secure?
Payment is handled entirely by Stripe. Card details are entered on Stripe's own page and never reach this site.
Where does the money go?
Every purchase supports the Southwest High School 50th Anniversary Celebration.
Still stuck?
Send us a note and we will get back to you within one business day.